Credit Bureaus Drew More Than Half of Consumer Complaints to CFPB in the Past Two Years

Credit Bureaus Drew More Than Half of Consumer Complaints to CFPB in the Past Two Years

  • Posted By: Admin
  • Posted On: 2022-02-01 04:11:58
  • Category: Blogs

Hundreds of thousands of Americans give failing grades to companies that rate their credit.

A new report from the Consumer Financial Protection Bureau (CFPB) shows that more than half of the complaints the agency received from the public from January 2020 through September 2021 were directed at Equifax, Experian, or TransUnion, which are the top 3 organizations in credit reporting.

The number of complaints exceeded 700,000 during a period that largely overlapped with the coronavirus pandemic and the economic crisis it triggered. 

According to the CFPB, consumer frustration centered on automated systems that made it difficult to correct erroneous information in their reports, an annoying dispute process, and surprise debts, such as medical bills, reported to companies without their actual bills. They also discovered that credit bureaus offered less help than in previous years when customers protested. They offered relief only 2 percent of the time, down from 25 percent in 2019.

America's credit reporting oligopoly has little incentive to treat consumers fairly when their credit reports contain errors," CFPB Director Rohit Chopra said. "This report is the proof of serious issue that results from the poof financial monitoring business model."  It Is said the Consumer Data Industry Association, which is also responsible for credit announcing offices is investigating the report and concurs with the Consumer Financial Protection Bureau that "reacting to authentic buyer objections and precisely creating credit reports is one of the most difficult jobs of the world." Moreover, the third-party participant found errors on the credit reports after a study by the publications last year.

President Biden promised on the campaign trail to establish a public credit reporting agency to be housed at the CFPB, an idea originally developed by a joint task force of advisers. Further inaction, the plan is opposed by Republicans in Congress.

What is Financial Protection Bureau?

Before understanding the aspect of the above news, you need to know about the Financial protection Bureau.

A. General Functions:

The CFPB was set up as a free office in the Federal Reserve System with a command to direct buyer monetary administrations organizations and enormous store foundations and their partners for shopper security. The offices will be executed reliably and are also authorized by Federal buyer's security laws to make sure all the customers can access customer financial services and product markets. This also means that all the customer financial products available in the market are competitive, fair, and transparent.

B. Persons Subject to CFPB Restriction and Management:

An individual who offers a customer an administration or monetary item is a person who is responsible to manage all "covered individuals". Any financial opportunity or organization offered to the buyer in exchange for their financial assets or organizations for their individual, family, or family purposes, or passed on, offered, or given in relationship with such a financial thing or organization. Financial products and services include Lending and loan origination; Real estate settlement and appraisal; Receipt of deposits, transmission or exchange of funds, or custody of funds or financial instruments for use by or on behalf of a consumer; Selling, provision, or issuance of payment instruments or securities over which the seller exercises substantial control; Check cashing, collection, or guarantee services; Financial data processing products or services; Financial counseling services; Collection and provision of consumer reports and credit history information.

C. Authority Of The Legislation

The Director of the CFPB has the authority to promulgate regulations and issue orders and guidance to enable the agency to administer federal financial consumer protection laws. The CFPB additionally has essential rulemaking and authorization authority over various existing government customer security laws. Under this authority, the CFPB may promulgate regulations applicable to a covered person or service provider that identify unfair, deceptive, or abusive acts or practices in connection with consumer financial products or services as unlawful, as well as promulgate disclosure requirements and prescribe model disclosure forms.

D. Funding 

Funding for the CFPB is provided by the Federal Reserve System and not by appropriations from Congress. From the consolidated profit of the Federal Reserve System, the Board of Governors appropriates the Bureau "not entirely settled by the Director to be sensibly vital for the activity of the Bureau's powers" under the Federal Consumer Finance Act. However, the annual funds transferred from the Federal Reserve System to the CFPB are limited to a fixed percentage of the Federal Reserve System's total 2009 operating expenses, which is 12% of those expenditures. 

E. Director

The Dodd-Frank Act requires the President, with the approval of the U.S. Senate, to appoint a CFPB Director for a five-year term. The Director may remain in office after the expiration of that term until a successor is appointed and qualified. The President may just eliminate the Director for cause, for example, "for failure, disregard of obligation, or maltreatment of office." 

Organizations are not focusing on non-monetary affiliations, for example, cash move working environments, credit workplaces, and private cash loan providers. However, the process by which President Obama appointed Mr. Cordray was immediately criticized.

The meeting of the President with Mr. Cordray during this time permitted the President to sidestep Republican resistance to his assignment and to name Mr. Cordray as Director of the CFPB through the finish of 2013.


The CFPB is no longer a start-up agency; it has quickly become one of the most active regulatory and enforcement agencies in the federal government. The Bureau has established many of its procedural rules and is pursuing its oversight and enforcement mandates. The CFPB is widely expected to launch numerous and wide-ranging investigations this year and in the years ahead. These investigations expose regulated companies to intense scrutiny and require a prompt and diligent response that considers both the potential for civil litigation and the company's long-term implementation plans.

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